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What are the delivery times ?
Delivery times France and Europe :
The order processing time, product design and delivery of your order requires our team to take between 11 and 19 working days* . Our team strives to do everything possible to ensure that you receive your order as quickly as possible.
Delivery times Dom-Tom, Canada and United States :
Delivery times for Canada and the United States are 15 to 20 working days.
Delivery times for overseas departments and regions are 18 to 45 working days.
Which country do you deliver to?
We deliver our belts internationally . Delivery times for the following countries can be longer than 4 weeks: South Africa, Peru, Bulgaria, Argentina, Romania and French Polynesia.
How do I use my promo code?
The promo code can be used after adding the product to the basket, enter it during checkout.
I have not received my order confirmation email
First, check that you have not received this email in your spam folder (SPAM). If you still can't find it, don't panic, contact our customer service and we will help you!
I did not receive my free guide
You should receive an email 1 minute after order confirmation, in this email you will find a link to download your guide. If you haven't received it, check your junk folder.
What materials do you use for your belts?
At Ceinture Form we strive to provide you with superior quality belts using high quality materials. We design our products with materials combining quality and durability.
Can I return the item if it is not suitable?
If you are not satisfied with your product, we accept returns within 20 days of receipt of your order. Returned items such as an electrostimulation belt must be in their original condition, they will be inspected once received.
For any return request, please contact us at the following email address: info@ceinture-form.com
What is your refund policy ?
Refunds are made upon receipt of the returned item. Please include the order number in the package. In the event that an item arrives in unacceptable conditions, we will not be able to provide a refund and will return the item to you.
We advise you to request proof of sending from the post office (it is free).
How long do refunds take?
You will receive the refund by transfer. Reimbursement times are between 2 to 10 days.
